Privacy Policy
Amtel Communication Pvt. Ltd. ("Amtel", "We", "Us", or "Our") is committed to protecting your privacy and ensuring transparency in how we collect, store, handle, and safeguard personal and organizational information.
Introduction & Scope
This Privacy Policy applies to information collected through the Amtel Communication website (amtelindia.com), online quotation requests, technical support ticket submissions, client portal logins, and operational consultations. It outlines the principles governing data processing for our telecom, surveillance, biometric, and security infrastructure services.
By accessing our services, submitting inquiry forms, or engaging Amtel for system integration, you acknowledge and accept the terms of this Privacy Policy.
Information We Collect
To deliver tailored enterprise communication and safety solutions, we collect information across three main categories:
Personal Details
Full name, corporate email address, contact phone numbers, designation, and official organization name supplied during inquiries.
Technical Data
Site location blueprints, hardware extension maps, IP address logs, browser specifications, and network topology requirements.
Maintenance Records
System health logs, AMC support ticket histories, hardware serial numbers, firmware versions, and equipment maintenance logs.
How We Use Your Information
Amtel Communication utilizes collected data strictly for legitimate operational and engineering purposes, including:
- Designing, engineering, and deploying custom telecom, PBX, and surveillance architecture.
- Conducting site surveys, load calculations, and technical feasibility evaluations.
- Processing project proposals, quotation documents, and official commercial agreements.
- Fulfilling Annual Maintenance Contracts (AMC), warranty tracking, and emergency technical dispatches.
- Ensuring compliance with statutory telecommunication rules and industrial security standards in India.
- Preventing fraudulent access, system tampering, and cyber vulnerabilities across client infrastructure.
CCTV, Biometrics & Surveillance Data Handling
During CCTV surveillance, access control, or biometric facial recognition installations, all recorded video feeds, access logs, and biometric templates reside exclusively on client-owned local Network Video Recorders (NVRs), local servers, or isolated client networks. Amtel does not store or process proprietary client surveillance footage on remote public servers unless explicitly commissioned for managed cloud VMS setups under formal SLA agreements.
Cookies & Analytical Tracking
Our web portal uses essential session cookies and performance telemetry to enhance navigation, remember user preferences, and analyze web traffic patterns.
Essential Cookies: Required for secure form submission and portal navigation.
Analytics Cookies: Help us measure site performance and optimize page loading times without collecting personally identifiable information.
You can manage cookie preferences through your web browser settings at any time.
Data Protection Rights & User Choices
Under applicable Indian data privacy regulations and international data protection practices, you possess the right to:
Third-Party Disclosures
Amtel Communication Pvt. Ltd. does not sell, trade, or rent client personal data to third-party marketing brokers. Data is shared exclusively with:
- Authorized OEM partners (e.g., Matrix, Bosch, Hikvision, NEC) strictly for hardware warranty registrations and direct technical support dispatches.
- Law enforcement or government regulatory authorities when legally mandated under court order or Indian statutory regulations.
Contact Information & Privacy Officer
If you have questions, concerns, or requests regarding this Privacy Policy or our data management procedures, please contact our compliance desk:
+91 83358 43100
033-3544 6518