Partner with Our Engineers
Discuss system design, scheduled safety compliance audits, custom fire-zone layouts, or structured voice networking. Submit your technical details below and our lead systems engineer will review your project parameters.
Certified Systems
Global Standards
Enterprise Trust
30+ Years
Reach Our Team
We're ready to assist with system design, installation planning, AMC support or any technical inquiry.
Branch Office Address
3, Bow Street, 1st floor, Pilkhana, Kolkata - 700012
Working Hours
Mon – Sat: 10:00 AM – 6:30 PM IST
Priority SLA AMC Ticket Lines
Authorized AMC corporate and government clients have priority escalation lines. Response window: under 4 hours for high-priority faults within municipal borders.
Escalation Email: support@amtelindia.com
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Fill in your project details and we'll get back to you within 24 hours.
Technical Support & Ticket Handling
To ensure highest system availability, Amtel follows standard escalation and ticket-handling guidelines for integration clients across public safety commands, transport terminals, and medical zones.
1. Ticket Logging Procedures
When a technical malfunction occurs in a deployed surveillance dashboard, hybrid IP-PBX core, or addressable fire panel, please submit a detailed ticket to support@amtelindia.com or call the primary Kolkata service desk. Please state the physical system location, terminal number, code warnings, and details of the hardware malfunction.
2. Response SLA Windows
Priority SLA clients receive dedicated standby support: • Level-1 Priority (System Down): Under 4 hours on-site in municipal zones. • Level-2 Priority (Partial Failure): Under 12 hours response. • Level-3 Priority (Minor Bugs): Scheduled next-business-day inspection.
3. Escalation Management
If a logged issue remains unresolved beyond the specified SLA window, the ticket is auto-escalated to the senior systems architect. Our logistics team coordinates with hardware partners (Matrix, Bosch, Agni) to dispatch hot-swappable replacement units immediately.